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Limitations of E-mail

Gannett Health Services
110 Ho Plaza
Cornell University
Ithaca, NY 14853-3101

Tel: 607 255-5155
Fax: 607 255-0269

At Gannett Health Services, we have a long-standing commitment to the privacy of the people who rely on us for care and the confidentiality of their health information. State and federal laws also protect the confidentiality of this sensitive information.

Patients and clients of Gannett need to be aware that:

  • e-mail cannot be considered a confidential mode of communication.
  • e-mail should not be considered a replacement for direct, face-to-face contact with a provider.

Guidelines for the use of email

To help insure privacy, patients and clients are cautioned against sending sensitive, detailed personal information to Gannett via e-mail.

Gannett staff members limit the use of e-mail communication to:

  • general questions
  • appointment reminders
  • routine follow-up

Your health care provider may recommend that you make an appointment for more complex concerns. Please be aware that copies of e-mail communication may be placed in your confidential medical record.

E-mail should never be used to convey information of an urgent nature to Gannett providers. We cannot guarantee prompt responses to e-mail messages. Members of the Cornell community who have an urgent physical or mental health concern (about yourself or someone else) can call us at 607 255-5155 for phone consultation with a health care provider or counselor.

If you have any questions or concerns regarding the use of e-mail, please talk with any member of our staff. Our goal is to protect your privacy as we deliver reliable, quality services.

If you'd like to share your comments or suggestions with us, please contact a Gannett patient advocate.